Refund and Returns Policy

If you are unsatisfied with the Services you purchased, you may notify Therapas within 30 days of initial point of purchase and Therapas will attempt to resolve your concerns. Please note that a refund is not guaranteed. Therapas, at its sole discretion, may or may not provide a refund of a purchase fee to you. You can request a refund for nearly any purchase on Therapas—for any reason.

Event Refunds

Refunds are generally not available once events have occurred unless technical or other issues prevented you from attending the event.

Marketplace Refunds

Generally, Therapas will provide a refund within 30 days of purchase, although we will require you to stipulate a reason.

On Demand Training Refund

Generally, Therapas will provide a refund within 30 days of purchase, although we will require you to stipulate a reason. Refunds will not be available once the content has been played or the course has completed.

Generally

There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.

Abuse

Refunds are designed to remove the risk from purchasing titles on Therapas—not as a way to get free content. If it appears to us that you are abusing refunds, we may stop offering them to you.