Client Agreement – Psychology Practice

Description

Updated October 2025 in response to the New Code of Conduct

Whether you are launching your own practice or reviewing your compliance documents, our comprehensive private practice client agreement template is precisely what you need to stay compliant, protect yourself and govern your client relationships. Included in the Client Agreement are terms in relation to:

• Setting the scope and terms of the therapeutic relationship;
• Informed consent for: (**Updated**);
  • Therapy;
  • Recording telehealth and in-person conversations; (in accordance with the relevant laws);
  • Use of practice management software;
  • Use of Artificial Intelligence tools (in compliance with AHPRA’s guidelines);
  • Contingency Planning (**New**);
• Termination of the therapeutic relationship;
  • Continuity of Care Terms (**New**);
• Collection, use and disclosure of Sensitive Personal information (in compliance with Australian Privacy Laws);
• Health (and Covid19) Policy;
• Indemnities and releases in favor of the Practitioner;
• Cancellation Policy;
• Payment Terms;
• Process for complaints and feedback in accordance with the APS 2025 Code of Conduct;
• Addendum 1 – Storage of Credit Card details in accordance with PCI DSS standards;
• Addendum 2 – Consent to disclose the client file to third parties (including machinery ensuring cyber security);
• Addendum 3 – Specific terms in respect of joint clients (ie. Family or Couples Counseling)
  • Without prejudice terms;
  • Good faith terms; and
  • Joint consent requirements for disclosure of shared files. 
• Addendum 4 – Group Therapy/ Simultaneous Service Consent Form (**New**).
• Addendum 5 – Liability Waiver for Outdoor Treatment (**New**).

Our templates are drafted in plain English. We don’t use complex legalese or longwinded definitions. Our templates are designed to be relied on by busy practitioners to keep things fair, compliant and simple.

Jurisdiction: Australia (all States and Territories) (Not suitable for use outside Australia).

Who Can Use It?

This product is suitable for any psychology practitioner retaining clients for therapeutic treatment.

What Is Included?

This Product is a digital download. Purchase provides access to:

• Single editable word document (.docx format) with a range of optional clauses.

Purchase provides a single license for use by the purchasing party. The product may be implemented on a website as the terms of use to be relied on by online booking software.

How Do I Use it?

How Long Will I Have Access For?

GST